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What is a Virtual Medical Receptionist?
A Virtual Medical Receptionist handles incoming calls, schedules and confirms appointments, answers patient enquiries, arranges referrals, and a dozen other office tasks. They are often the first person a patient has contact with.
They are real people, working remotely. They provide a personal service to your practice and patients, over the phone, email and SMS. Virtual Medical Receptionists are an extension of your office, working at times when normal staff cannot. They can take on special tasks to free up the necessary personnel for other tasks. This improves practice efficiency and productivity.
Introducing VMR Australia
We are a passionate, experienced and authentic team of professionals. We focus on the provision of innovative and efficient medical practice management and IT. We know how much goes into running a great practice. We also know how administration can take up time which can be better spent with patients or staff.
What we do for our customers
Customisable for all Healthcare Practices
We cater for Specialists, Hospitals, Dentists, Optometrists, Vets and Allied Health Practices. Whilst we specialise in General Practice, our service can be customised to suit all Healthcare industries.
Verified and Compliant Recruitment
We check our prospective VMR’s rigorously before they become a verified member of our team. We perform background checks and verify training certification before they are featured in our database.
Australian Standards
All Virtual Reception Staff are accredited to Australian (AGPAL) standards. You can screen your VRM profile to find the most suitable candidate that suits your practice culture. We supply all the paperwork and do all the payroll for you.
Local Accessibility
We provide staff with PCs and local phone numbers. Your patients will receive incoming/outgoing calls from that number and booking confirmations and emails from your practice platforms.
Professional Education and Training
All of our receptionists are tested for proficiency in technical computer skills, security regulations and all computer applications.
Patient Record Security
Your VMR will be accessing your patient data using your system. This can be your locally accessed system, or your cloud system. Everything will be stored in the same way. Using a secure infrastructure, we protect the data of your patients.
Constantly Monitored
All activity undertaken by your VMR is measured and reported in real time and accessible to you at any time. You will be able to view what they are working on and when they have completed tasks. This saves your time and reduces any duplicating effort.
Team Talk
You can video conference your VMR through any conferencing option. Setting up the technology for communication links and custom integrations, using software phones and instant messaging, is all part of our service.
Contact us and get started today!
Benefits
For your business
- Staff fully verified and professionally trained
- Boosted productivity and time savings
- Efficient resourcing & cheaper recruitment
- Flexible to your needs
For your workload
- Efficient handling of bookings & records
- Instant task tracking and reporting
- Reduced debtors
- Daily Filed inbox
For your staff
- Relieve overwhelmed admins and doctors
- Quick team integration less the desk space
- Better cross practice communication
- Consistent cover for absenteeism and leave
All of these benefits are available to you now!
Getting set up is simple. Our systems integrate with existing practice systems and maximises your current technology infrastructure. Plus, we are on hand with 24/7 support!
Emergency Medical Receptionists
If you are a VMR Australia client, you also received free access to Emergency Virtual Receptionists to cover unexpected sick leave and staff holidays.
Emergency Medical Receptionists
If you are a VMR Australia client, you can also get access to Emergency Virtual Receptionists to cover unexpected sick leave and staff holidays.
Whatever your needs, we are here to help
We can do as little, or as much as is needed. From answering calls and emails, downloading and filing electronic faxes and reports, to having us manage patient enquires and book follow up appointments.
It’s like having an extra receptionist without giving up space at the desk!